We are committed to providing you with a high-quality professional service. However, if you are not satisfied with the services provided or you want to make a complaint, we ask that you follow these guidelines:
• Step One: Try to resolve the issue with the staff member involved giving him or her specific information about your complaint.
• Step Two: If Step One is not possible or the issue is not resolved to your satisfaction, write or call the department manager at 1-866-699-2227 or email [email protected].
• Step Three: The Agency may request a meeting with you (phone or face-to-face) or seek more information from a staff person. The agency will respond within 15 days.
• Step Four: If your issue is still unresolved, you may appeal in writing directly to the Agency after additional fact-finding, the department manager will provide a concluding decision to you within 15 days.
NOTICE:
Consumer Credit Counseling Service of Northeastern Pennsylvania, Inc. (CCCS of NEPA) has been acquired by Advantage Credit Counseling Service, Inc. (Advantage CCS).
Advantage CCS is Pennsylvania’s largest credit counseling and debt management agency. CCCS of NEPA will continue to be a trusted community partner in central and northeastern Pennsylvania. The joined agencies will both continue to offer credit counseling, debt management, housing counseling, as well as bankruptcy counseling and bankruptcy education services.
Founded in 1968, Advantage CCS is headquartered in Pittsburgh, Pennsylvania with multiple office locations across the state. Advantage CCS is a Non-Profit credit counseling agency that is accredited and licensed. We are proud members of the National Foundation for Credit Counseling (NFCC) and accredited by the Council on Accreditation (COA).
